滬江小編：BEC中級(jí)的作文中有一部分是要求寫信函，一下整理出了抱怨索賠信函的大部分發(fā)生情況及范文，希望在中級(jí)沖刺的孩子們看后有所收獲。

Complaints & Claims 抱怨和索賠信函

抱怨、索賠信函的目的是為了獲取更好的服務(wù)，對(duì)已出現(xiàn)的問(wèn)題求得盡快的、妥善的解決。它通常是買方由于對(duì)收到的貨物不滿而書寫，如：貨物未按時(shí)到達(dá);貨物雖抵達(dá)，但與訂單所載不同;貨物有損毀現(xiàn)象;貨物數(shù)量短缺或多余;貨物質(zhì)量與樣品不符;服務(wù)不合理以及收費(fèi)過(guò)高等，這些均是抱怨、索賠的正當(dāng)理由。

書寫抱怨、索賠信函時(shí)，不妨開門見山出原先雙方同意的條件，然后列舉事實(shí)以表示有何不滿，以及為什么不滿，最后提出解決的方法。內(nèi)容應(yīng)明確、清楚、有理，語(yǔ)氣要簡(jiǎn)潔、堅(jiān)決。避免使用憤怒和使對(duì)方過(guò)于難堪的措辭(除非你所抱怨的問(wèn)題反復(fù)發(fā)生，且多次投訴而毫無(wú)結(jié)果)。

For Delay in Shipment (由于發(fā)貨延遲而抱怨)

Dear Sirs ,
The furniture we ordered from you should have reached us a week ago .Needless to say , the delay in delivery has put us to great inconvenience .It is therefore imperative that you dispatch them immediately .Otherwise we shall be obliged to cancel the order and obtain the goods elsewhere.
Please look into the matter as one of urgency and let us have your reply as early as possible .

For Poor-Packing (由于包裝不妥提出索賠)

Dear Sirs ,
We are writing to inform you that the toys covered by our order No.519arrived in such an unsatisfactory condition that we have to lodge a claim against you .It was found upon examination that 10% of them are broken and some are badly scratched , obviously due to the improper packing . Therefore, we cannot offer it for sale at the normal price and suggest that you make us an allowance of 20% on the invoiced cost .This is the amount by which we propose to reduce our selling price .If you cannot accept , Im afraid we shall have to return them for replacement .
Sincerely yours , XXX

For Damage of Goods (由于貨物損壞而抱怨)

Dear Sirs,
Our order No.JT-8 The glassware you supplied to our order of 3rd July was delivered by the shipping company this morning .The 160 cartons containing the goods appeared to be in perfect condition .But when I unpacked them with great care , I regret to report that 10 cartons of glassware badly cracked .
We trust you can understand that we expect the compensation for our dam aged goods.

For Incomformity(由于貨物不符而抱怨)

Dear Sirs ,
On March 12, we ordered 1,200 shirts size 42. But unfortunately ,we received completely different articles-children clothes today .We can only presume that a mistake was made and the children clothes were for another order.
As I have several customers waiting , please arrange for the replacements at once.

BEC中級(jí)寫作考前公開課：如何寫出漂亮的Letter>>