白骨精Office口語筆記2:電話響了怎么辦
滬江小編:新人初來乍到辦公室,最怕的就是電話響。不接電話總是不太好,接起來又不知道要說什么,于是電話鈴就成了Office新人的“魔音”!不用怕,學(xué)會(huì)經(jīng)典的電話用語和基本表達(dá),你也能優(yōu)雅又專業(yè)地接電話了。
1.接電話必備第一句:自報(bào)家門
經(jīng)典表達(dá):
Hello, ABC Company. This is XXX. How may I help you?
您好,ABC公司,我是XXX。有什么可以幫您嗎?
舉一反三:
Good morning. ABC Company. This is XXX speaking. May I help you?
Thank you for calling. You’ve reached ABC Company. This is XXX.
2.接電話必備第二句:Ta不在,請稍等片刻。
經(jīng)典表達(dá):
XXX is not available at the moment. Could you hold for a few minutes please?
XXX現(xiàn)在無法接聽您的電話,您能稍等片刻嗎?
舉一反三:
XXX is with a client now. Would you mind holding for a moment?
XXX is currently unavailable. Can you please hold for a moment?
We’re experiencing a high volume of calls. Would you please hold?
3.接電話必備第三句:我為您轉(zhuǎn)接。
經(jīng)典表達(dá):
I’ll transfer your call to XXX.
我將為您轉(zhuǎn)接到XXX。
舉一反三:
I’ll transfer you over to XXX’s line.
I’ll put you through.
I’ll put XXX on the phone.
I’ll get XXX for you.
I’ll connet you.
4.接電話必備第四句:稍后再打給您。
經(jīng)典表達(dá):
Would you leave your name and number and I can call you back?
您能留下您的姓名和電話嗎?我稍后再打給您?
舉一反三:
Do you have a number I can reach you back at?
I’ll be glad to return your call if you will leave your name and number.
5.接電話必備第五句:您需要留個(gè)口信嗎?
經(jīng)典表達(dá):
May I take a message for you?
我能為您留個(gè)口信嗎?
舉一反三:
Can you leave a message?
Would you like to leave a message?
Can I transfer you to XXX’s voice mail?
小編注:留言內(nèi)容一般要包括以下幾個(gè)方面。(1)致電人姓名,(2)致電人公司名稱,(3)致電人電話號(hào)碼/分機(jī)號(hào),(4)留言的日期和時(shí)間,(5)收到留言后需要做出的回應(yīng)(回?fù)茈娫掃€是等候致電人第二次打入),(6)留言記錄者簽名(以防收到留言的人有任何不明白的地方可以再溝通確認(rèn))。
6.接電話必備第六句:您能再重復(fù)一遍嗎?
經(jīng)典表達(dá):
Would you repeat that please?
請您再重復(fù)一次好嗎?
舉一反三:
I beg your pardon?
Would you say it once more please?
Could you repeat what you just said?
7.接電話必備第七句:感謝致電,結(jié)束通話
經(jīng)典表達(dá):
Thank you for your calling, have a nice day.
感謝致電,祝您度過愉快的一天。
舉一反三:
Thank you for calling, goodbye.
Thank you very much, goodbye.
回顧上期筆記:新人報(bào)到第一天>>>