Well, if you like that one, how much time have we got? Another one, a guy called this is absolutely true! His computer had crashed, and he told the technician he couldn't restart it no matter how many times he typed 11. And the technician said, "What? Why are you typing 11?" He said, "The message says, 'Error Type 11.'" So we must admit that some of the blame falls squarely at the feet of the users. But why is the technical overload crisis, the complexity crisis, accelerating now? In the hardware world, it's because we the consumers want everything to be smaller, smaller, smaller. So the gadgets are getting tinier and tinier but our fingers are essentially staying the same size. So it gets to be more and more of a challenge. Software is subject to another primal force: the mandate to release more and more versions. When you buy a piece of software, it's not like buying a vase or a candy bar, where you own it. It's more like joining a club where you pay dues every year. And every year, they say, "We've added more features and we'll sell it to you for $99." I know one guy who's spent $4,000 just on Photoshop over the years. And software companies make 35 percent of their revenue from just these software upgrades. I call it the Software Upgrade Paradox which is that if you improve a piece of software enough times, you eventually ruin it.