Top5 Tips For sending customers notification email?

1 Your subject line needs to clearly state what's inside the email?
標題欄必須符合清晰原則，簡明扼要提示郵件內(nèi)容。

2 What will happen in the future?
一定要清楚地告訴客戶將要發(fā)生的事。從客戶的角度考慮為題，提升客戶的感知度，是商務溝通重要的技巧之一。

3 The purpose of this email
郵件發(fā)送的主要目的。要開門見山，簡明明了，突出重點。

4 Time and time duration?
告訴客戶什么時間發(fā)生，以及持續(xù)時間。讓客戶了解進度在什么時候發(fā)生，這樣他們就可以采取積極的防御措施，以免給客戶帶來被動。

5 Contact information
聯(lián)系方式。這是商務郵件中最重要的一項內(nèi)容。保持與客戶有效的溝通，不能遺漏公司的重要信息。

舉例

Subject:Scheduled Production Environment for Saturday

October 31

Dear Partners,

The company's Production environment will be taken offline on Saturday , Oct 31 2010 for a scheduled maintenance . A complete list of the changes being made in this maintenance can be found at following URL

Date :Saturday , Oct.31,2010

Time :2300hrs~2400hrs

Duration:1 hour

Purpose:Software Upgrades

Please note that during this maintenance period , our company's Customer Center will be offline.

If you require additional details regarding this maintenance, please contact us via email at?

Best Regards ,

Tom Moore?

Customer Service?

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