BEC高級口語話題:市場營銷
今天小編為同學們整理了BEC高級的口語話題:市場營銷,供同學們參考,一起來學習吧!
市場營銷
(1)產(chǎn)品屬性:
Brand; price;quality; after-sales service reputation; reliability
(2)價格的制定:
影響因素:competition; supply and demand; customer perception of price
措施: offer seasonal /trade/cash discount to stimulate demand/ boost sale/ Carry out survey to find out customers' needs and tastes
(3)產(chǎn)品推銷/推廣:
目的: aim at target market; promote product efficiency; meet and beat fierce competition; capture a large market share
方式:
an advertising campaign
2. personal selling: employ some experienced salespeople
3. sales promotion: offer promotional gifts coupons 優(yōu)惠券;rebate回扣;loyalty scheme; sweepstake 抽獎;free samples trading stamps contest
4. publicity: mass media
好處:attract potential customers;boost the sale of product ;encourage customers to try new products
(4)客戶服務(wù)customer service
目的: increase the level of customer satisfaction ;meet customers’expectation; improve the
standard of customer service
提高服務(wù)質(zhì)量的措施:
1. Have an after-sale services supervision system(monitor,supervise)
2. staff training programme (improve staff friendliness; the speed of service; learn to
deal with customer complaints)
3. check sales figures regularly
4. obtain feedback from customer (set up a hot line ;conduct a survey)
(5)留住顧客
目的: maintain customer loyalty
措施:
1. understand what the customer needs
2. provide high quality product and good service
3. offer some discount to regular customer
4. upgrade interior decoration
- 相關(guān)熱點:
- BEC商務(wù)英語
- BEC商務(wù)英語
- 北京大學醫(yī)學部