Almost every job requires workers to use verbal communication skills.? That’s why verbal skills are highly ranked on the candidate evaluation checklists used by many job interviewers.
幾乎每一種職業(yè)都需要員工使用口頭表達(dá)技能，也就是為什么它通常被許多面試官放在求職者評(píng)估表的前列。

The stronger your communication skills, the better your chances of getting hired regardless of the job for which you’re applying. You’ll do better during the interview, as well as on the job.
如果你的溝通技能越強(qiáng)，不管你申請(qǐng)的職位是什么，你都很有可能被雇用。你會(huì)在面試過程中更出色，工作的時(shí)候也一樣。

What Are Verbal Communication Skills?
口頭表達(dá)能力是什么？

Effective verbal communication skills include more than just talking.
有效的口頭表達(dá)技能不僅僅只是說話。

Verbal communication encompasses both how you deliver messages and how you receive them. Communication is a soft skill, and it’s one that is important to every employer.
口頭溝通既包含你所傳遞信息的方式，也包括你所接收信息的方式。溝通技能是一種軟技能，也是每位雇主都重視的技能。

Workers who can convey information clearly and effectively are highly valued by employers.? Employees who can interpret messages and act appropriately on the information that they receive have a better chance of excelling on the job.
能夠清晰有效地傳遞信息的員工是非常受雇主們青睞的。懂得解讀信息并且對(duì)接收到的信息給予得體的行動(dòng)反應(yīng)的員工，更能在工作上創(chuàng)造一番成就。

Verbal Communication Skills in the Workplace
職場(chǎng)中的口頭溝通技能

What constitutes effective verbal communication on the job depends on the relationships between communication partners and the work context. Verbal communication in a work setting takes place between many different individuals and groups such as co-workers, bosses and subordinates, employees, customers, clients, teachers and students, and speakers and their audiences.
工作中所需的有效口頭表達(dá)技能則取決于溝通雙方和工作場(chǎng)景下的人際關(guān)系。工作環(huán)境當(dāng)中的口頭溝通發(fā)生于許多不同的個(gè)人和群體，比如同事，老板和下屬，員工，顧客，客戶，教師與學(xué)生，以及演講者和他們的聽眾。

Verbal communication occurs in many different contexts including training sessions, presentations, group meetings, performance appraisals, one-on-one discussions, interviews, disciplinary sessions, sales pitches and consulting engagements.
口頭溝通發(fā)生于不同的語(yǔ)境當(dāng)中，包括培訓(xùn)課程，講演展示，小組會(huì)議，績(jī)效考核，一對(duì)一討論，面試，學(xué)科課程，推銷技巧還有咨詢約定。

Examples of Verbal Communication Skills
口頭溝通技能的例子

A - F
A-F開頭

Advising others regarding an appropriate course of action
就一個(gè)合適的行動(dòng)方案給對(duì)方提出建議

Annunciating clearly
清晰地發(fā)出通知

Anticipating the concerns of others
預(yù)測(cè)別人的關(guān)注點(diǎn)

Asking for clarification
請(qǐng)求說明清楚

Asking open-ended questions to stimulate dialogue
提出開放性問題吸引討論

Assertiveness
果斷自信

Calming an agitated customer by recognizing and responding to their complaints
通過意識(shí)和回應(yīng)投訴來安撫生氣的顧客

Conveying feedback in a constructive manner emphasizing specific, changeable behaviors
以建設(shè)性的態(tài)度強(qiáng)調(diào)具體的、可調(diào)整的行為措施來給予反饋

Conveying messages concisely
簡(jiǎn)潔地傳遞信息

Disciplining employees in a direct and respectful manner
采用直接且尊重的方式培訓(xùn)員工

Emphasizing benefits of a product, service or proposal to persuade an individual or group
通過強(qiáng)調(diào)一個(gè)產(chǎn)品、一項(xiàng)服務(wù)或一份策劃書的優(yōu)點(diǎn)來說服一個(gè)人或一個(gè)小組

Encouraging reluctant group members to share input
激勵(lì)不情愿分享的小組成員去分享他們的意見

Enunciating each word you speak
清晰說出你所說的每個(gè)字

Explaining a difficult situation without getting angry
解釋困難情況的時(shí)候要保持氣度

Explaining that you need assistance
說清楚你需要幫助的情況

G - R
G-R開頭

Giving credit to others
相信別人

Introducing the focus of a topic at the beginning of a presentation or interaction
在講演展示或互動(dòng)開始的時(shí)候介紹話題的重點(diǎn)

Noticing non-verbal cues and responding verbally to verify confusion, defuse anger, etc.
注意到非言語(yǔ)暗示并且使用口頭語(yǔ)言回應(yīng)，以證明有任何疑惑，疏解情緒，等等

Paraphrasing to show understanding
重新表述以表示理解

Planning communications prior to delivery
做好溝通的計(jì)劃比傳遞信息更重要

Posing probing questions to elicit more detail about specific issues
提出探索性問題以引出更多關(guān)于具體問題的細(xì)節(jié)

Projecting your voice to fill the room
讓房間內(nèi)所有人都能聽到你的聲音

Providing concrete examples to illustrate points
用具體的例子來說明論點(diǎn)

Receiving criticism without defensiveness
虛心接受批評(píng)

Recognizing and countering objections
有意識(shí)并對(duì)反駁作出回應(yīng)

Refraining from speaking too often or interrupting others
控制自己不要說太多，也不要打斷別人的話

Requesting feedback
請(qǐng)求反饋

Restating important points towards the end of a talk
談話結(jié)束時(shí)重申重要的觀點(diǎn)

S - Z
S-Z開頭

Selecting language appropriate to the audience
根據(jù)不同聽眾選擇合適的語(yǔ)言

Showing an interest in others, asking about and recognizing their feelings
對(duì)他人表示興趣，詢問和理解他人的感受

Speaking calmly even when you're stressed
即使感覺挫敗，也要冷靜地說話

Speaking at a moderate pace, not too fast or too slowly
以中等速度說話，不要太快也不要太慢

Speaking confidently but with modesty
自信但謙虛地表達(dá)

Stating your needs, wants or feelings without criticizing or blaming
說明個(gè)人需求，需要或感受的時(shí)候不要指責(zé)或抱怨

Summarizing key points made by other speakers
總結(jié)其他發(fā)言者說話的要點(diǎn)

Supporting statements with facts and evidence
用事實(shí)和證據(jù)支撐你的論斷

Tailoring messages to different audiences
為不同的聽眾修改信息的形式

Telling stories to capture an audience
用故事來吸引聽眾

Terminating staff
解雇員工

Training others to carry out a task or role
培訓(xùn)其他人承擔(dān)任務(wù)或角色

Using affirmative sounds and words like uh-huh, got you, I understand, for sure, I see, and yes to demonstrate understanding
使用積極肯定的聲音或詞語(yǔ)，例如，嗯嗯，我懂你，我理解，確實(shí)如此，我明白了，還有對(duì)的來表示你的理解

Using humor to engage an audience
利用幽默感去吸引聽眾

Utilizing self-disclosure to encourage sharing
拋磚引玉

聲明：本雙語(yǔ)文章的中文翻譯系滬江英語(yǔ)原創(chuàng)內(nèi)容，轉(zhuǎn)載請(qǐng)注明出處。中文翻譯僅代表譯者個(gè)人觀點(diǎn)，僅供參考。如有不妥之處，歡迎指正。