Hello, Home & Office Supplies. Can I help you? Yes, it’s Thompson Electronics here. We have an account with you. Oh, yes. How can I help? We just have some printers delivered, but they are the wrong ones. Oh, dear. I do apologize for the mistake. I don’t know how you could have got it wrong. We order from you all the time. I know. But unfortunately, we’ve been having a problem with our computer system. Well, how can we sort this out? Could you bear with me a moment please? Ah, yes, I have the order here. You want 25 HW3C56 printers. Is that correct? Yes, that’s right. But you sent us 25 HW56 instead. I see. I’ll sort it out right away and we’ll post the order special delivery. Thanks. I’ll put a $300 credit on your account to make up the inconvenience as well. Is that all right? Oh, that’s very nice. Thanks.